FAQ + SHIPPING INFO
MallJumbo.com partners with global merchants in order to provide you the best prices and the BEST online shopping experience for you to shop anytime, anywhere!
This means that your order is shipped from our global suppliers where they are located anywhere in the world.
Because we ship directly from our partners in other countries, your item may take 8-12 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)
Due to the COVID-19 impacts, it may takes a little bit longer than usual.
The shipping company experiencing significant international delivery delays due to limited flights.
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- How long does it take for an order to arrive?
- This depends on the product ordered. Most items will arrive in about 8-12 weeks. If you're still not sure, just email us. We're here to help you.
- I ordered 2+ items, but only received one... where's my order?
- We have a different kind of products that are not stocked in-house when you order multiple items at a time, they may be shipped separately so you can receive it faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- Are the "FREE" items really free?
- YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)
- What is your refund policy?
- We want to provide a risk-free online shopping experience and we trust our customers to not take advantage of us on this offer.
- Please go to the Refund Policy Page for detailed information.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please contact us and get help by using the "Contact Us" page where we will promptly get back to you.